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Case Study

The Challenge

With a Global teams, our client wanted to make it as simple as possible for people to engage with the brand, and that meant avoiding siloes from the start. The desire for a single solution that was easy to use, to manage e-commerce, service, and marketing led the company to Salesforce.

The Solution

  • Requirement analysis and Solution design
  • Salesforce service cloud case management
  • Implementation of email to case and web to case
  • Customization of reports and Dashboards for process improvements
  • Salesforce marketing cloud implementation
  • Integration service cloud data to marketing cloud
  • Customer community cloud
  • GDPR compliant platform for operations

Products

  • Service cloud
  • Marketing cloud
  • Community cloud

Results

  • Connecting the Front office and Back office
  • Modern digital experiences
  • Sales and Service teams are collaborated in real-time
  • Provide service agents with the visibility to resolve customer cases quickly
  • High performance service operating model

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