With a Global teams, our client wanted to make it as simple as possible for people to engage with the brand, and that meant avoiding siloes from the start. The desire for a single solution that was easy to use, to manage e-commerce, service, and marketing led the company to Salesforce.
The Solution
Requirement analysis and Solution design
Salesforce service cloud case management
Implementation of email to case and web to case
Customization of reports and Dashboards for process improvements
Salesforce marketing cloud implementation
Integration service cloud data to marketing cloud
Customer community cloud
GDPR compliant platform for operations
Products
Service cloud
Marketing cloud
Community cloud
Results
Connecting the Front office and Back office
Modern digital experiences
Sales and Service teams are collaborated in real-time
Provide service agents with the visibility to resolve customer cases quickly