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Sustainable Waste Management & Recycling Services Provider

Case Study

About the Client

Our client is one of the leading Waste Management Solution Providers. Our client believes everyone has the right to live in a clean, safe environment, free of waste and pollutants.

The Challenge

Our client was using disconnected and siloed legacy systems with limited customer interaction across the different channels. With Salesforce ecosystem, it’s creating the digital customer experiences.

The Solution

  • Streamlined sales journey across the business
  • Customer nurturing and actionable customer insights
  • Introduced a contract management capability
  • Enabled community cloud to engage the enterprise customers
  • B2B Marketing Cloud Account Engagement implementation
  • Automated and personalized customer touchpoints, including emails and website experiences
  • Integration of service cloud with CRM

Products

  • Service cloud
  • Sales cloud
  • Marketing Cloud Account Engagement
  • Experience Cloud
  • Community Cloud

Results

  • Easy to use, Super fast and secure platform for WM team
  • Reduced wait times and better customer transfers
  • Better ROI and Reduced issues in Service delivery

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