The last decade marked a watershed for the manufacturing industry owing to the massive adoption of digitization for enhanced quality and efficiency. Today, manufacturing businesses focus on customer experiences and streamlined business operations using innovative CRM solutions such as the Salesforce Manufacturing Cloud. The possibilities that the Salesforce CRM brings for manufacturers to keep up with the market trends while exceeding customer demands are unprecedented.
Reasons for Manufacturing Businesses to Adopt Salesforce CRM
Unmatched Stakeholder Collaboration in manufacturing businesses
A lot depends on unhindered and synchronous communications among the different stakeholders for smooth operations in any manufacturing unit. One of the most sought-after Salesforce Manufacturing Cloud features is the self-service digital support that manufacturers can extend to their dealers, distributors, and reps. This results in accurate and timely sales agreements, forecasts, incentives, and handling of customer issues.
Optimized Manufacturing Operations
Manufacturers rely on the Salesforce Manufacturing Cloud for informed decisions backed by time-series-based projections and predictive insights to realize optimum account health and pricing strategies. Salesforce in the manufacturing industry is leveraged for identifying and nurturing healthy leads and forecasting key business figures. Manufacturing Cloud helps the sales team manage accounts, leads, opportunities, and communications to eliminate the risks of missed deals or opportunities.
Delightful Customer Experiences
The Salesforce CRM gives manufacturers a detailed overview of customers’ pain points, preferences, and buying behavior. Manufacturers directly access customer feedback, which offers actionable insights for improved products and services. The automated workflows connect service teams with accurate information for quick case resolutions. For better support, agents can create a system to track and manage customer queries in one place. Service managers can predict inbound case types and volumes and route them to suitable agents for better resolutions.
At Kasmo, we help manufacturing businesses ride on the exciting features of the Salesforce Manufacturing Cloud by tailoring the CRM to best fit their operations. We count on our proven expertise to help all Salesforce customers by industries to fill the gaps in their processes and realize an improved bottom line. To know more about how we help your manufacturing business with process improvements and Salesforce implementations, talk to an expert at Kasmo today.